WhatsApp Automation for Customer Engagement

Perfecting Digital Transformation

Zotos is a platform to match your business goals. Whether you’re transforming operations, automating workflows, or adopting AI, customize layouts, data views, and experiences to create seamless, intelligent digital journeys.

Need help? Call Us: +32 478201595

Just Mail Us: joeri @zotos.io

Reach Us:

Weertersteenweg 461, 3640 Molenbeersel (BE)

Get Started

Perfecting Digital Transformation

Need help? Call Us: +32 478201595

Just Mail Us: joeri @zotos.io

Reach Us:

Weertersteenweg 461, 3640 Molenbeersel (BE)

WhatsApp Automation for Customer Engagement

Problem :

Customer interactions on WhatsApp are currently handled manually or through basic autoresponders. This leads to:

Delayed responses to customer queries
No clear separation between sales, orders, support, and general enquiries
Manual effort in placing orders, responding to FAQs, and greeting users
Inconsistent user experience and missed leads outside business hours

Solution

Implement an AI-powered WhatsApp Chatbot that understands user intent, routes conversations intelligently, and triggers automated actions based on the conversation flow.

How it works :

A WhatsApp message triggers the chatbot instantly
An Intent Agent (AI model) analyzes the message and classifies it (e.g., Order, Product Inquiry, Greeting, Unknown)
A rule-based switch routes the conversation to the correct flow
Order-related messages trigger an Order API automatically
Non-order messages receive instant, context-aware replies
Complex or unrecognized queries are handled gracefully with fallback messaging

Key Capabilities

Intent Detection & Classification
Automatically identifies whether the user wants to place an order, ask a question, or just start a conversation
Automated Order Processing
Valid orders are sent directly to backend systems via API without human involvement
Instant WhatsApp Responses
Users receive immediate replies for greetings, FAQs, and common queries
Fallback & Error Handling
Unknown or unclear messages are handled with polite clarification prompts
Scalable Architecture
Easily extendable to add payments, CRM sync, human handoff, or analytics